Sorry, Women’s Web Team. I have been tardy in thanking you all for the prize I got for my entry Adjust which won first place in the Great Adjustment Story competition held last month. I duly utilized your Flipkart gift voucher, ordered books and was patiently waiting for the books to arrive to formally thank you folk. The waiting went on and on….
Due to UN-professionalism from a courier service named ‘Professional’ (what irony!!) the consignment which had reached their Trivandrum office on 6th was delivered to me only yesterday, the 17th and that too after someone went to their local office to inquire why they were holding on to a parcel (not meant for them) which had reached their office almost 11 days back as the tracking info online showed.
Of course as is usual, they attempted to send us on a tour of sight-seeing of their many branches in the city. We politely declined their offer of a Merry Goose Chase. Their sly suggestion that we had offered to collect it from their office was countered skillfully with repeated queries of, ‘WHO offered to??’ Not having an answer to an easy question as that, they were (probably) left twiddling their thumbs in despair. But (fortunately so), it made them spring into action and offer to deliver the books ‘before lunch-time’. Of course, they meant before their lunch-time, not the average Indian’s lunch-time. So the parcel was delivered around 4 p. m. till which time I had to spend my own time twiddling thumbs.
Since I am not one to spend too much time twiddling thumbs, I profitably utilized the in-between time to dash off a mail to those concerned at (Un)Professional Courier headquarters about this very un-professional conduct on the part of their service personnel, which we are experiencing for the nth time. The last time it happened, one of their courier boys did NOT bother to deliver a parcel, but sent a report back saying he had done so. Can professionalism get any worse?? If a courier service does not know to employ the right minions to do their work, they might as well change their name to say Unprofessional Couriers, I suggested to them, kindly.
I had a good mind to dash off a mail to flipkart.com about this fiasco too. Though it is not their fault in any way, it would do them good to opt for a better courier service.
Anyway, getting away from unprofessional courier services and back to Women’s Web and the gift voucher I won:
Here are the books I got with your gift voucher. Thank you so much Women’s Web Team.
Updated to add:
Here is the mail from flipkart.com I received just a few minutes back:
Thank you flipkart for the prompt response.

Congratulations ! and sigh … how (un)professional of the courier service to make you wait so much for your prize ! I hope flipkart does away with them ! A lovely choice of books I must say ! Both love in the time of cholera and Palace of Illusions are great reads.Is the middle one Many Lives Many Masters – havent read it yet !
@Ruchira Shukla,
Yeah, very un-professional. One of the books came by a different courier service and it reached me on 6th itself. BTW, I have read both these books, but want to re-read them 🙂
And… thank you! 🙂
Congratulations . 🙂 And you should mail to Flipkart.com about this . This is unacceptable .
@Kislay Chandra,
Thank you. I will inform flipkart too.
Oh wow! I got the voucher within a couple of days. And of course immediately bought my book! Must do my thank you post fast
@Phoenixritu,
Good that you got your books soon. I have been waiting for so long. Imagine them keeping it in their office for no reason. The address even had my mobile number on it.
Congrats for the prize 🙂
Regarding Flipkart, I have always got the books in time (perhaps being in Bangalore helped & courier service being firstflight)
Regarding Professional couriers, I have not experienced such delay, they are very prompt – perhaps depends on which state and which city the service is?
@Sundeep,
Thank you 🙂
The problem is not with flipkart. The book they sent through another courier reached me fast enough. In fact even these books reached the city the second day itself, but they just neglected to deliver it!
Maybe the service in Kerala is poor. If so it is high time Professional Couriers took note of it.
Well written!
If you get time, please go through a similar one (may not be as good as how you write) is available at http://renjithps.blogspot.com/2010/03/019-with-love-from-gulf.html.
Best Regards,
Renjith
You have read that post earlier and commented too.
@Renjith P Sarada,
Thank you 🙂
I just hopped over to your page and realized I had read the story earlier 🙂
Earlier it was your bitter experience with a bank that you had blogged about.
Now it’s about an unprofessional Courier agency.
It happens, it has happened, and it will happen again!
This is India.
I will need a whole book to describe all my experiences.
The most recent one I am still experiencing is from Tata Photon.
They have decided to gift me a lap top carry bag.
I get a phone call every alternate day at 2:30 pm when I am taking my afternoon snooze, asking if I have received it.
I patiently tell them, “No”.
I am still waiting for the promised bag.
The same Tata Photon Company’s mobile broadband internet USB stick did not work for six weeks.
I called their service center and went through the menus and sub menus, with musical interludes and all I got for the trouble was a docket number or complaint coupon number which I was supposed to treasure.
Two separate visits, a week apart from two incompetent service staff to my premises did not solve the probolem.
The stick just did not work. The only reassuring fact that emerged was that my laptop was okay and the problem was with their USB stick.
I was forced to go over personally to their head office with the USB stick.
I sat with them for over an hour while they fidgeted and fumbled with my complaint.
No one had a clue as to why my internet stick did not work.
They finally cracked the mystery. Their all powerful server was blocking me.
It appears they had mixed up the forms I had filled up while applying for my connection.
My papers were filed with someone else’s internet stick device and the server noticed a discrepancy and simply blocked my internet connection as a precaution against unauthorised use.
I received no message or email or sms telling me about the problem.
But I continue to receive bills with clockwork regularity.
They finally rectified it. I asked them about refunding my subscription fee. I had been paying for six weeks without getting any service. When they described the procedure for this, I told myself, “What the hell! I would rather lose one months subscription than go through this tedious procedure”
Congratulations on finally getting your gifts. I was rewarded for all my troubles with Tata Photon with a unique gift.
And that was from Bangalore’s Traffic Police. I had parked my car outside their office for a full hour and returned to see a ticket fixed to my windshied fining me Rs 100/-! for parking in a No Parking Zone.
That’s life.
Regards
GV
@G Vishwanath,
OMG, what a sorry tale and a parking fine to add to it! 😦 Half of them don’t have any clue about what’s happening and put the customer to trouble.
In spite, I refuse to accept that ‘This is India!’ and let matters rest. This must be the way things are done here, but let me at least try to light a fire under the butts of some of these people at least some of the time! 😉
@G Vishwanath,
Interestingly, I got the Tata DoCoMo net card for my laptop, which boasts of having 3-G technology about a month ago. Just recently I paid the first month’s due-payment. But the irony is that it hasn’t worked for me till date…!
Guess I’ll have to undergo what you’ve been through…!
But am warmed by this narrative of yours. 🙂
@Devi,
What a timely response from you!
Thanks a million.
Fools like me don’t ever seem to learn.
Being a gadget freak, in spite of this sorry experience with Tata Photon, I was getting set to replace my Tata Photon USB stick with their 3G Docomo stick, with a supposed speed of “upto 21 MBPS”,whatever that means. I suppose their offer of a free lap top carry bag is a lollipop to tempt the gullible. But I now suspect this is no incentive, but a bait to hook the unwary.
Forewarned is forearmed.I will tarry a little and see if they sort out their teething problems before investing a tidy sum on this new gadget of theirs.
BSNL also offers this facility but I have a horror of having to deal with thick skinned staff manning these Government agencies.
Thanks once again for tipping me off.
Do update me, when you get your Docomo device working.
Regards
GV
Yesterday was seventeenth and not eighteenth 🙂
anyways be happy that you got it in the same month
these guys will make you run around the labryinth
if you get anything on time you can be in heaven, probably the seventh.
Congrats on the award. And wow mouth watering books. 🙂 🙂 🙂
@Govind,
Oooops! I really don’t know which day/date it is these days. In fact all of yesterday I was under the impression it was Sunday since the L & M was at home! Lemme correct the date.
Thank you. 🙂 Have you read these books, Govind??
Only the cover page 🙂
@Govind,
😛
Congrats Shai !!
I cant see the second one’s name 😦 Have been hunting for ‘Palace of illusions ‘ for a while .
ah !! I also think it is high time Professional courier service change their name or at least update their phone no. or put a number that works. Whole morning I have been trying to get them on line and then I see this post !!
But nothing takes away the glory of winning 😀 😀 Congrats !!!
@Krishnaleela,
Thank you 🙂 🙂
Ahh now I think their Kerala chapter has to be revamped quick if they need people to believe they intend being ‘professional’ in their service!
Very rightly narrated, Shail…!!!
@Devi,
Thanks Devi.
Congrats on the gifts.
I’ve read “Love in the time of cholera” and hated it 😀 (i’m NOT one for mushy-ness)
I’ve brought “The palace of illusions”…yet to start.
Enjoy reading.
As for these unprofessionalisms, my biggets enemies are ICICI and Barclays! I even dread to think abt th barclays story…goons they are!
Oh, but of course…i never let them go without firing up the asses either…the little i can do from my side!
@Scorpria,
Thank you. 🙂 Sighhhh…. I am a big one on mushiness *hangs head in shame* and hence ‘Love in the time of Cholera’ 🙂
You will love The Palace of Illusions. I love Draupadi and also loved Chitra Divakaruni’s portrayal of her.
Lol, yes and why not?? People who sleepwalk through their job must have a fire lit under their backsides some of the time at least. 😉 I have already had problems with ICICI. Have you blogged about your Barclay experience??
@Shail,
Nope…i havent blogged about the latest incident yet…but i did about my first bad one… here it is: http://alphabetworld.wordpress.com/2008/08/07/icici-hum-hain-nahin/
definitely will write abt the latest…and about barclay. Thanks for the inspiration 😀
@Scorpria,
Yeah, waiting to read them 🙂
@Shail,
Hi,
We understand that you have faced issues with the services of ICICI Bank. Please write to us with your contact details at care@icicibank.com. We will get in touch with you. Refer “1101550” in the subject line.
Regards,
ICICI Bank Customer Service Team.
@Scorpria,
Hi,
Is there any particular complaint that you have against our services? Please email them to us along with your contact details at care@icicibank.com and we will get back to you at the earliest to resolve the matter at hand. Kindly refer “1101649” in the subject line.
Regards,
ICICI Bank Customer Service Team.
@ICICI Bank Care,
Scorpria has given you a link in her comment. Don’t forget to check that out!
@Shail,
Good one!
Randu moonnu varsham koodi kazhinju ithu paranja mathiyaayirunnalo ICICI 😀
@Scorpria,
Was discussing your disastrous experience with the L & M. Really, it was one maddening situation to be in!
@Shail,
It so was! The more recent ones were equally bad! I can’t really say which was worse!
Oh !! Congrats to you !!! Thats fantastic…. 🙂 🙂
See, this is the gray lining, in the silver cloud…. 😉 But I never faced any probs with Flipkart – my books were delivered thru DTDC – they are much better, I guess….
Professional Courier are very rude, according to my experience…
BTW, I too bought Love in the time of cholera…yet to read, but… 🙂 🙂 Palace of illusions is one of my fav books by CBD…u’ll love it. 🙂
@UmaS,
You will be surprised to know I have read both the books (from the library). I got them just because I loved them so much and want to have them with me to re-read them. 😀 😀 Flipkart is not at fault. The books had reached Trivandrum long back, but weren’t delivered. BTW, I got a call today from the Professional Courier people from Bangalore. As soon as they heard the consignment had reached me, before I could say anything, the man cut off!!! :O :O
but you got it na, thats more important.. frget about the wait now and enjoy the boooks ..
on second thought.. first bsnl,then the bank i think and now this hmmmmmmm chakkar kya hai yeh …
@bikram,
Of course I got the books. If not I would have raised more hue and cry! 😉 😛 Hmmm… these are merely three of the experiences that you speak of. After all as G Vishwanath above said, this is India. Such things keep happening. And I keep blogging 😛 😉 🙂
Happened to be here accidentally & I must say “Kah do aalampnah se I am loving it”…lollzz
Hi Shail ( that means rock if I am right??)
Many Lives Many Masters will be a good experience and may be you will look into your dreams again…from a different point of view.
jstsignedup
@jstsignedup,
Welcome to Shail’s Nest. No, Shail does not mean rock, it means, mountain.
To tell you the truth the book Many Lives Many Masters was a big disappointment to me. ‘Look into your dreams… from a different point of view’?? Nah. I found nothing new in it to make me do that. What I read only confirmed what most (or many??) of us in India are familiar with as a matter of course.
Hearty congrats on the well deserved win Shail. Am glad you finally got the books. Of the three, Palace of illusions will always remain my favourite. Hope you like it as much 🙂
@momofrs,
Thanks I loved Palace of Illusions so much that I got it for myself. I read it long time back 🙂
Congratulations, Shail! Have you started reading POI?? It is an absolute treat of a read- unputdownable from the very first go, I’d say :). Happy reading!
@Deeps,
Thank you 🙂 I have already read POI (from the library) and loved it so much that I got myself a copy 🙂
Congratulations! Shailji.. I borrowed the book Love in the time of Cholera.. watched the movie and thought I have to read it. Havent started on it yet.
@Rashmi,
I have not seen the movie as yet. It has been with me for quite some time now. It is like I am keeping it aside unwilling to savor and be done with it so soon 🙂 btw, read the book years back, 4 to be precise 🙂
Sent from my iPad
@Rashmi,
Ooops! Forgot to thank you 😦
Thank you Rashmi 🙂
Sent from my iPad
@Shail,
I noticed that you sent your reply from your Ipad.
I am curious to hear more about your experiences in using the Ipad.
Why not blog on the subject?
Take your time.
I am not interested in knowing the technical details or specifications of the device.
There is enough info on the net.
I am more particular about your impressions and experiences after using it.
I am in line for getting myself a tablet PC.
Ipad? Adam? Galaxy Tab? Olive Pad?
I am confused and don’t know which to choose.
Size? 7″ for portability (or in my case “pocketability”) or 10″ for readability?
I haven’t yet decided.
My present desktop is 7 years old and is groaning under the strain of the demands of modern software. My laptop is over 5 years old and is no better in performance than my desktop.
My E90 Nokia communicator is 3 years old and the screen size is too small to really do any significant browsing. It can’t take advantage of 3G. I use it as a cell phone and occasionally take pictures and all the other jazzy features are lying unutilized.
What should I finally settle on from among the three options?
1) A new full sized desk top for heavy duty work all day supplemented by a 7″ tablet device (cum telephone ) to access my files and do minimum amount of work and also access the net when away from my desk?
2)A good high end laptop with which I can still do a good day’s deskwork (though not as comfortably), and also carry home if needed, supplemented by a 3G cell phone with a 5″ screen on which I can access emails at least?
3)Or just a 10″ or 7″ tablet PC to replace my cell phone and laptop along with a regular Desk top dinosaur for all the heavy work?
It’s time I upgraded.
Do write if this subject interests you.
I would also be curious about what your other readers feel, particularly the younger generation who are more techno savvy.
If you don’t like writing on this, you may like to consider throwing this topic open to your readers so that they can chime in with their opinions and thoughts.
This is just a suggestion and I won’t mind at all if you would rather not deal with this subject.
Regards
GV
@G Vishwanath,
My experience with the I-pad is only just beginning 😉 In fact these are the first comments I sent using the Ipad. It was only recently gifted to me by the senior son. Life being the way it is, got really busy soon after and I found no time to explore the Ipad and its uses. Now I am tentatively beginning to use it.
I don’t know whether you have read this post?? I am not a savvy technical person myself, just a pots and pans expert who happened to find her niche in (so-called) writing very late in life and has familiarized herself with the necessary tools for an online presence, out of her own curiosity and interest. 🙂
I have been gifted a Dell Inspiron (by the L & M) and now an Ipad (senior son) both of which are used exclusively for blogging (writing) and keeping in touch with blog friends and family. The ancient desktop is used by the L & M. 🙂
So you see, I am hardly qualified to opine. Of course I do read about the latest in the market just out of interest 🙂 And I can direct you to a blog which deals with such topics (if you aren’t already familiar with such, that is)
Cheers! 🙂